Frequently Asked Questions (FAQ)
General Questions
Q1: What products does Shenzhen Mudasheng E-Commerce Co., Ltd. offer? A1: We specialize in smart wearable devices, including smartwatches, fitness trackers, and health monitoring equipment. Our products are designed to improve the quality of life through innovative technology.
Q2: Where is Shenzhen Mudasheng E-Commerce Co., Ltd. located? A2: Our headquarters is located at Room 2401, Unit C, China Construction Technology Park, No. 13, Huaxing Road, Dalang Street, Longhua District, Shenzhen, Guangdong, China.
Q3: How can I contact customer service? A3: You can reach our customer service team via email at [email protected]. Our support team is available Monday to Friday from 9 AM to 6 PM (CST).
Product Questions
Q4: How do I set up my new smartwatch? A4: To set up your new smartwatch, download the accompanying app from the App Store or Google Play Store. Follow the in-app instructions to pair your device via Bluetooth and complete the setup process.
Q5: Are your smartwatches compatible with both iOS and Android devices? A5: Yes, our smartwatches are compatible with both iOS and Android devices. You can download our app from the App Store for iOS devices or Google Play Store for Android devices.
Q6: What health monitoring features do your devices offer? A6: Our smartwatches and fitness trackers offer various health monitoring features, including heart rate monitoring, sleep tracking, step counting, and blood oxygen level measurement.
Order and Shipping
Q7: How can I place an order? A7: You can place an order directly through our website or through our authorized retailers on platforms like Amazon. Simply add the desired products to your cart and follow the checkout process.
Q8: What are the shipping options and delivery times? A8: We offer standard and express shipping options. Standard shipping typically takes 7-14 business days, while express shipping takes 3-5 business days. Delivery times may vary depending on your location.
Q9: How can I track my order? A9: Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the carrier’s website to track your order’s status.
Warranty and Returns
Q10: What is your return policy? A10: We offer a 30-day return policy for all our products. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange. Please ensure the product is in its original condition and packaging.
Q11: Do your products come with a warranty? A11: Yes, all our products come with a one-year limited warranty that covers manufacturing defects. For more details, please refer to our warranty policy on our website.
Q12: How do I initiate a return or warranty claim? A12: To initiate a return or warranty claim, please contact our customer service team with your order number and a description of the issue. They will guide you through the process and provide you with a return authorization if applicable.
Technical Support
Q13: My device is not syncing with the app. What should I do? A13: Ensure that your device’s Bluetooth is enabled and that the app is updated to the latest version. Restart both your device and the app. If the issue persists, please contact our technical support team for further assistance.
Q14: How do I update the firmware on my smartwatch? A14: Firmware updates are released periodically to enhance performance and add new features. You will receive a notification on the app when an update is available. Follow the instructions in the app to update your device’s firmware.
Q15: My smartwatch screen is unresponsive. How can I fix this? A15: Try restarting your smartwatch by holding down the power button for 10 seconds. If the screen remains unresponsive, please contact our technical support team for assistance.